Head Office
50A/40, 2nd Floor, Milan Kamdhenu Tower, Prayagraj, UP-211001
Refund and Returns Policy
At Tecla EV, we aim to maintain transparent and fair refund practices. The following terms apply to all vehicle bookings made through our official website or authorized dealerships.
1. Charging Equipment Installation Case
- If a customer opts for a vehicle along with charging equipment installation, the booking amount shall remain refundable only until the charging equipment is installed.
- In case the customer requests cancellation after installation of the charging equipment, the booking amount shall not be refundable.
- Upon such cancellation, Tecla EV reserves the right to:
- Uninstall the charging equipment directly or through an authorized third party.
- Take possession of the installed charging equipment.
- Adjust the booking amount toward deinstallation and related service charges.
2. Without Charging Equipment Installation
- If the customer has not opted for charging equipment installation, the booking amount shall remain refundable until the full payment of the vehicle is made.
- Once the customer completes full payment toward the purchase of the vehicle, the booking amount shall become non-refundable.
3. Refund Processing Timeline
- All eligible refunds shall be processed within 7 working days from the date of approval.
- Refunds will be credited to the original mode of payment in compliance with applicable RBI guidelines.
4. Return Policy
- No returns shall be accepted once the vehicle has been delivered and accepted by the customer.
- Vehicles sold by Tecla EV are non-returnable due to registration, ownership transfer, and statutory compliance requirements.
5. Important Clarification
Customers shall not be eligible for any refund once the complete purchase amount for the vehicle has been paid.
Customers shall be eligible for refunds only on the booking amount, subject to the conditions mentioned above.
Purchase Safety – Beware of Unauthorized or Misleading Offers
At Tecla EV, we are committed to maintaining complete transparency and customer safety throughout the purchase process. We do not make false promises regarding pricing, discounts, or dispatch timelines, and customers are advised to verify any unclear or suspicious offers directly with our official support team before proceeding. Vehicles must be purchased only through our official website or authorized Tecla EV dealerships, as we are not responsible for transactions made via unauthorized agents or third-party platforms. A mandatory advance payment through approved payment channels is required to confirm bookings and prevent fraudulent or unauthorized transactions.
After-Purchase Support & Dispatch Details
After completing your purchase with Tecla EV, any request related to invoices, vehicle documents, registration details, or delivery information must be made directly through our official Support Team and not the Sales Team to ensure accurate and verified assistance. Once the vehicle dispatch process has been initiated, the delivery cannot be canceled, denied, or modified. Customers can track their order through regular Email and SMS notifications as well as confirmation calls from our Support Team.
For assistance, please contact us at 📧 Support Email: info@teclaev.com | 📞 Support Helpline: (+91) 9151838501 | 📞 Support WhatsApp: (+91) 7518109350.
Our Cashback Policies
Currently, Tecla EV does not publish specific coupon codes or cashback offers on its official website. However, during festive seasons or special promotional campaigns, Tecla EV may introduce limited-period benefits such as attractive discounts, complimentary accessories, exchange bonuses, or flexible payment options including low or zero down payment schemes. To stay informed about the latest offers, customers are advised to regularly visit the official Tecla EV website or contact authorized Tecla EV dealerships.
For any inquiries or assistance, you may contact the Tecla EV Customer Support Team via:
📧 Email: info@teclaev.com
📞 Phone: (+91) 9151838501
📱 WhatsApp Support: (+91) 7518109350
Please note that calls made by the Customer Support Team may be recorded for quality assurance and training purposes.
In the rare event that an incorrect vehicle is delivered due to an operational error, customers must immediately inform Tecla EV and ensure that the vehicle is returned in its original, unused condition. Failure to report or return the vehicle appropriately may result in necessary legal action by the company.
Ensuring transparency, fairness, and customer trust remains a top priority at Tecla EV.
Tecla EV – Our Discount Policies
Current Discounts & Offers
🎉 Enjoy a Flat 5% Discount on Every Tecla EV Vehicle! 🎉
A flat 5% discount is applicable on all Tecla EV 2W and 3W models when purchased through our official online sales portal.
Please note that this discount is applicable only on online purchases and may not apply to prices listed on the main corporate website or at offline dealerships.
Cashback & Special Offers
Currently, Tecla EV does not list specific cashback schemes on its website. However, during festive seasons or special promotional campaigns, Tecla EV may introduce:
✅ Festive discounts (₹5,000 – ₹15,000 on selected models)
✅ Zero down payment schemes (subject to finance approval)
✅ Complimentary accessories on selected purchases
To stay updated on upcoming offers and promotions:
- Visit the official Tecla EV online portal regularly
- Contact authorized Tecla EV dealers for exclusive offline deals
- Follow Tecla EV’s official social media channels for announcements
How to Avail the Discount?
- Visit the official Tecla EV online sales platform.
- Select your preferred Tecla EV 2W or 3W model.
- The 5% discount will be automatically applied at checkout (if applicable).
Tecla EV Purchase Process
- Customers may purchase directly from an authorized dealer, or our sales executive will guide them to the nearest authorized dealership for the best available price.
- A confirmation call may be arranged between the customer, Tecla EV sales executive, and the dealer to finalize pricing and availability.
- A mandatory booking amount or advance payment is required to confirm the order.
- If competitive pricing is not achieved at the dealership, customers may be assisted in purchasing through the official online portal for better promotional benefits (if available).
⚠️ Important Information
For dispatch status, customers will receive updates via email, SMS, or phone call from the Support Team.
Discounts and promotional offers are applicable only as per the official terms announced by Tecla EV.
Tecla EV does not support fake commitments regarding dispatch timelines or pricing. Customers are advised to verify all offers directly with official customer support.
After-purchase documentation and dispatch-related updates are handled strictly by the Support Team, not the Sales Team.
Customer Resolution Guideline
Tecla EV Customer Support & Queries
For any assistance related to warranty claims, vehicle purchases, discounts, finance, or technical concerns, customers may contact Tecla EV Customer Support through the following official channels:
📧 Email: info@teclaev.com
📞 Phone: [Insert Support Number]
💬 WhatsApp: [Insert WhatsApp Number]
How We Ensure Transparency in Customer Support
✅ All customer support calls may be recorded for quality assurance, monitoring, and verification purposes.
✅ Tentative resolution timelines shared by the support team are carefully monitored and may also be confirmed via email for complete transparency.
✅ Customers may visit their nearest authorized Tecla EV dealer for general health check-ups and issue diagnosis. However, for warranty claims related to the battery, motor, or controller, customers must strictly follow the official warranty claim procedure as outlined in the warranty policy.
Important Note on Warranty Claims
⚠️ Damage caused due to fire, vehicle misuse, negligence, unauthorized modifications, accidents, or water damage may not be covered under warranty.
⚠️ For any warranty or service request, customers must provide the following details:
- Original Tecla EV purchase invoice
- Vehicle chassis number
- Battery serial number
- Motor serial number
- Controller serial number
Tecla EV is committed to providing a smooth, transparent, and hassle-free ownership experience for all our valued customers.
RTO Insurance Guideline
Tecla EV – RTO & Insurance Payment Policy
Transparency in RTO Registration & Insurance Process
At Tecla EV, we maintain a transparent and clear process for RTO registration and vehicle insurance. Customers are requested to carefully review the following policy:
1. Customer Responsibility for RTO & Insurance Charges
- Whether purchasing through the official Tecla EV online platform or an authorized Tecla EV dealership, RTO registration and insurance charges must be borne by the customer.
- Tecla EV does not pre-pay, absorb, or automatically include RTO registration or insurance costs in the base vehicle price unless explicitly stated in a written promotional offer.
2. No Commitment on Free RTO or Insurance
- Tecla EV does not provide free RTO registration or free insurance as a standard policy.
- Any false commitment or misleading promise made by a dealer, agent, or third party regarding free RTO or insurance must be reported immediately to Tecla EV Customer Support.
- Tecla EV shall not be responsible for unauthorized or false assurances made by external parties.
3. Assistance for RTO & Insurance Processing
- Tecla EV may assist customers in connecting with authorized dealers for smooth RTO registration and insurance coordination.
- Dealers may guide customers regarding local RTO fees and available insurance options.
- However, the final payment of RTO and insurance charges remains solely the responsibility of the customer.
Important Notes
✅ Customers must pay RTO and insurance charges directly to the authorized dealer, insurance provider, or concerned RTO authority.
✅ Ensure all RTO receipts, registration documents, and insurance policy papers are properly collected and verified before taking vehicle delivery.
✅ In case of online purchases, Tecla EV will provide necessary vehicle documentation to facilitate registration at the customer’s local RTO office.
Customer Support
For any clarification or assistance, please contact:
📧 Email: info@teclaev.com
📞 Phone: (+91) 9151838501
💬 WhatsApp: (+91) 7518109350
🚨 Warning: If any dealer or agent falsely promises free RTO registration or insurance, please report the matter immediately to Tecla EV Customer Support. Tecla EV is not liable for any unauthorized commitments made by third parties.
